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Horizon hospital experience survey results surpass 2013 benchmark

(Horizon) October 29, 2015 - Results from Horizon Health Network's third Hospital Experience Survey continue to show improvements over the benchmarks made in the 2013 New Brunswick Health Council (NBHC) survey in 12 of 13 patient care dimensions. The May 2015 results remain similar to the two previous Horizon experience surveys, which include feedback from medical and surgical patients.

Overall, the cumulative results from all three Horizon surveys surpass those benchmarked in the 2013 NBHC survey, with the exception of length of time waiting for an inpatient room. Areas that have shown the largest improvement include hospital safety, responsiveness of care, discharge information and pain control.

"These results provide us with invaluable insight from our patients," said Margaret Melanson, Vice President Quality and Patient Centred Care at Horizon. "By better understanding our patients' experiences, we can focus our attention on specific areas that require improvement. Our goal is to continually improve patient and family centred care and these surveys provide an excellent platform to measure our progress."

In May 2015, more than 2,300 surveys were given to patients at discharge. From those distributed surveys, 1,131 surveys were returned, representing an overall 47.4 per cent return rate. This included a total of 873 medical surgical surveys, which represent the reported results.  

"Horizon remains committed to listening to patients and making improvements based on their feedback," said John McGarry, President and CEO of Horizon. "We are happy to see improvements in the results and acknowledge we have more work to do to improve care experiences."

The bilingual paper-based survey is meant to capture the care experiences of discharged   patients who spent at least one night in a Horizon acute care facility. It measures care experiences provided during a patient's hospital stay, from admission to discharge. To be consistent with the NBHC methodology, only results of the medical and surgical populations, who are 18 years of age or older are reported. The patient populations of pediatrics, obstetrics, rehabilitation and mental health were also surveyed. The results of these patient populations are analyzed separately.

The NBCH will be completing its next acute care survey in early 2016. Horizon will be using this data to evaluate improvements in 2016 and will resume their Hospital Experience Survey in January 2017.

Results of the May survey were presented in Moncton on October 29th at Horizon's Board meeting and are available online at . ( direct link) 

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For more information contact:
Stephanie Neilson
Media Relations


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