At Horizon, we believe educating our patients, staff and physicians of their rights and responsibilities is essential in building close partnerships and to providing quality and safe care in our facilities.

Our new Rights, Responsibilities and Expectations guide has been developed to address the shared rights of our patients, families, volunteers, staff and physicians, as well as each group's responsibilities and expectations.

The guide aligns with Horizon's first strategic priority of fostering Patient and Family Centred Care. It also demonstrates how Horizon is living within its values - showing empathy, compassion and respect to everyone visiting or working in its facilities.

For example, patients, together with their Partners in Care, are expected to be a participant and decision-maker in their health care plan. Employees, meanwhile, are expected collaborate with patients and families in advancing safe, quality care, and maintain the confidentiality and privacy of personal health information.

The guide was developed after an extensive review of Rights and Responsibilities practices across Canada, and has been reviewed by multidisciplinary stakeholders throughout Horizon, including its Patient and Family Advisory Council.

Our commitment to Rights and Responsibilities is also recognized by Accreditation Canada as a standard of care.